Skip to content

Volume 07 · The Loyalty Issue

Turn every customer touchpoint into measurable revenue.

PointGets is the plug-and-play loyalty and referral engine for mid-market DTC and SaaS brands. Launch points, tiers, and rewards programs in days — not quarters — and let every purchase, review, and referral convert into data you can act on and revenue you can forecast.

Book a Demo See integrations →

20-minute call with a solutions architect · No engineering required

The Capability

Loyalty, referrals, and rewards — operational in days, audit-ready from week one.

Growth teams don't need another roadmap item. They need a system that ships fast, plugs into the stack they already run, and produces revenue a finance team will sign off on.

01

Launch in 9 days, median.

Configure points, tiers, and reward rules in a marketer-friendly workspace. Go live in 9 days median time-to-launch — versus 6+ months for in-house builds across our 412-deployment benchmark.

9dmedian launch, 2024

02

Plug into the stack you already run.

Native 1-click integrations with 87 platforms including Shopify, BigCommerce, Klaviyo, Segment, Twilio, and Snowflake. No replatforming, no engineering backlog, no fork in your data.

87native integrations

03

Revenue a finance team will sign.

Our patent-pending PointsGraph™ attribution model ties 1.3× more revenue to referral and loyalty programs than last-click reporting — auditable, exportable, board-ready.

1.3×attributed vs. last-click

04

Local in 47 countries.

Localized points, tax, and currency logic out of the box. Run a single program across the US, EU, UK, and APAC without spinning up regional rewrites or compliance reviews.

47countries live

The Stack

87 native integrations. Four brands you'll recognize.

From Shopify to Snowflake, the mid-market growth stack is already wired in — and the brands running on it are publicly named below.

Commerce

  • Shopify
  • BigCommerce
  • Salesforce Commerce
  • WooCommerce
  • Stripe
  • Braintree

CRM & Data

  • Salesforce
  • HubSpot
  • Segment
  • Snowflake
  • mParticle
  • RudderStack

Messaging

  • Klaviyo
  • Twilio
  • Iterable
  • Attentive
  • Postmark
  • SendGrid

Support & Reviews

  • Gorgias
  • Zendesk
  • Yotpo
  • Okendo
  • Stamped
  • Recharge
Publicly announced customers
  • GlossierBeauty DTC
  • Outdoor VoicesAthleisure
  • ClassPassSubscription SaaS
  • RitualHealth & Wellness

Powered $2.1B in loyalty-attributed GMV across these and 2,396 other brands in 2024.

Five Answers to the Build-vs-Buy Question

What you would otherwise spend two quarters and seven figures building in-house.

  1. I.

    Speed to market that beats your roadmap.

    9-day median time-to-launch across 412 deployments in 2024. Configure the program in a marketer-friendly workspace, ship to staging in an afternoon, and go live the same week.

    9 daysmedian launch

  2. II.

    Conversion lift you can take to the board.

    An audited 23.7% loyalty-engineered conversion lift on average within 90 days of activation, measured across 1,840 program launches across our customer base.

    23.7%avg. lift, 90 days

  3. III.

    Attribution that finance will actually sign.

    PointsGraph™ ties 1.3× more revenue to referral and loyalty programs than last-click reporting — and exports cleanly to your warehouse for month-end.

    1.3×revs. last-click

  4. IV.

    One program, forty-seven countries.

    Localized points, tax, and currency logic live out of the box — so a single campaign brief from Austin reaches Lisbon, London, and Sydney without a regional rewrite.

    47countries live

  5. V.

    Security posture your CISO will approve.

    SOC 2 Type II, ISO 27001, and GDPR-certified since 2021. Zero material security incidents across 9.4 billion tracked events in 2024.

    0material incidents

Read the platform brief Or book a 20-min demo →

A short manifesto

Loyalty programs die under engineering backlog and last-click reporting.

Every growth leader we talk to has the same scar tissue: a loyalty project that landed a year late, ran over budget, and could not prove its own revenue. The CFO pulled the budget. The program got sunset. The retention metric never moved.

It is not that loyalty does not work. It is that the tools to run it were built for engineers, not marketers — and the reporting was designed for ad clicks, not for the messy, multi-touch reality of a repeat purchase.

PointGets was started in 2018 by former Stripe and Braintree product leads who had watched this happen from the inside. Today, 41% of our 142-person team came from loyalty and retention roles at Gympass, Yotpo, and LoyaltyLion before joining us. We build for the marketer who has to ship a program next quarter and defend it at the next board meeting.

— The PointGets team, Austin · Lisbon · Remote

By the Numbers · 2024

The argument, in figures.

2,400+

brands on the platform

from DTC category leaders to scaled SaaS

$2.1B

loyalty-attributed GMV

audited, 2024 calendar year

9.4B

customer events processed

web, mobile, email, SMS, POS

23.7%

avg. conversion lift, 90 days

average across our customer base

9days

median time-to-launch

71NPS

avg. Net Promoter Score, Q3 2024

47countries

localized points, tax & currency

#14

Inc. 5000, 2024

See how a 20-minute demo maps to your stack and your retention curve.

Book a Demo